FAQ

Do you offer refunds or exchanges?

We want you to love your purchase. If you’re not satisfied, please review our Refund Policy for details on returns or exchanges.

How long does shipping take?

Orders are processed within 2–3 business days. Shipping typically takes 5–10 business days depending on your location. You’ll receive tracking information once your order ships.

Can I cancel or change my order?

Orders can only be modified or canceled within 24 hours of placing them. After that, they’re processed for shipping and cannot be changed.

Do you ship internationally?

At this time, we only ship within the U.S. We’re working on expanding soon — stay tuned!

How can I contact you?

Email us anytime at noirbysandra@gmail.com and we’ll get back to you within 1–2 business days.